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Frequently Asked Questions

FAQs

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General Questions

General Questions

 

Q: What types of drones does AiSeed manufacture?

 

AiSeed specializes in surveillance drones for military and civilian applications. Our drones are designed for security, reconnaissance, and aerial monitoring.

 

Q: Where is AiSeed based, and do you ship internationally?

 

AiSeed is based in Taiwan and ships its products internationally. Please check our website for details on shipping policies and regions we serve.

Q: How can I contact customer support?

 

You can contact our customer support team via email at info@aiseed.com or through our website's contact form. We're available Monday to Friday, 9 AM to 6 PM (GMT+8).

Technical Specifications and Features

 

 

Technical Specifications and Features

 

 

Q: What is the range of AiSeed drones?

 

Our drones typically have a range of up to 10 kilometers, depending on the model and operating conditions.

Q: What is the maximum flight time for your drones?

 

Depending on the model, our drones can fly for 120 to 30 minutes on a single charge.

Q: Do AiSeed drones have collision-avoidance technology?

 

Yes, all our drones come equipped with advanced collision-avoidance technology to ensure safety during flight.

Safety and Compliance

Q: Are AiSeed drones compliant with safety regulations?

Yes, our drones meet international safety standards and are certified for use in various countries. We have also passed the first-stage military standard test for surveillance drones in Taiwan.

Q: What cybersecurity measures do you have in place?

AiSeed drones are the first in Taiwan to receive the high-level Cybersecurity Assurance Specification for Drones certification, ensuring robust security measures to protect data and communications.

       

Usage and Maintenance

Q: How do I operate an AiSeed drone?

Our drones come with a comprehensive user manual, and we offer training sessions for new users. Additionally, you can find tutorials and instructional videos on our website.

Q: How often do I need to maintain my drone?

Routine maintenance should be performed after every 10 flight hours or sooner if the drone is used in harsh conditions. Detailed maintenance guidelines are provided in the user manual.

Q: What should I do if my drone needs repair?

If your drone requires repair, contact our customer support team for assistance. We have an authorized network of repair centers to ensure quality service.

 

Purchasing and Warranty

Q: Where can I purchase AiSeed drones?

 

Our drones are available for purchase on our website and through authorized dealers. Check our website for a list of authorized dealers in your area.

Q: What is the warranty on AiSeed drones?

 

We offer a one-year warranty on all our drones, covering manufacturing defects and certain types of damage. Please refer to our warranty policy for more information.

Get a Quote

Request a Custom Quote for AiSeed Drones

Interested in our drones? Get a custom quote based on your specific requirements. Whether you need drones for surveillance, security, or other applications, we're here to help you find the right solution.

To request a quote:

  • Fill out our online form with your name, contact information, and a brief description of your needs.

  • Our sales team will contact you within 24 hours to discuss your requirements and provide a customized quote.

Alternatively, you can:

  • Email us at sales@aiseed.com with your details and any additional questions.

  • Call us at +886-2-27902807 for immediate assistance.

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